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Hotel Guest Feedback Management System

Capture on-premises guest feedbacks across multiple touch points with’s hotel customer feedback software. Ideal for taking customer feedback and capturing their sentiment through check-in, check-out, at the concierge desk, at pools and spas, at hotel restaurants and bars and during events. Send web survey links to guests post their stay to take their feedback after check-out. Get real-time alerts about guest feedback at hotels and access to detailed, drill-down reports. Track guest sentiment like never before!

Tablet Kiosk
iOS & Android Apps
Web Surveys
Fully Customizable
Fast and Secure

Why does your hotel needs to go digital with feedback forms?

A digital feedback solution and software is ideal for any hotel. It gives a platform to your customers to share their complaints, grievances, and feedback before ranting anywhere else. And it gives you a chance to resolve customer issues instantly.

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your hotel.

Resolve issues faster

With real-time notification you can resolve issues faster than ever before.

Compare Locations

Compare and evaluate performance of hotels across chains.

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Evaluate staff performances based on customer feedback.

Improve Customer Delight

Address feedbacks at hotels and improve customer delight.




Complete feedback management solution for Hotels

Instant Notifications

Receive instant alerts and notifications on low rating or every feedback. Take appropriate actions to resolve the issue as soon as you get a low rating feedback.


Analyze feedback data coming from your multiple hotel chains all in real-time and easily compare locations and understand guest trends.

Device Tracking

Track every device deployed in all your locations and access their information from a single dashboard. You can track the devices from any place at any time.

Design own Surveys

Design feedback surveys as per your requirements with your own branding. You can customize almost everything in your surveys or choose from our wide ranging templates.

Response Manager’s Collaborative Response Manager allows various departments of your hotel to work together on guest feedbacks. Convert feedbacks into tasks and take actions accordingly.

Take Action & Resolve Issues

Tag concern raising responses and mark feedbacks which require follow-ups. Take corrective actions with team collaboration to close the feedback loop and gain guest loyalty.