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Airport Passenger Feedback Software

Take real-time passenger feedback at airports at all key touch points like check-in areas, immigration & security, washrooms, transfer areas, retail stores, food courts, restaurants and lounges. Set up touchscreen kiosks at airport, print QR codes for passengers to scan and give feedback or send online surveys via Email or SMS to passengers to give airport feedback. On-duty staff can get instant alerts for urgent issues and address them instantly. Access detailed reports and insights about passenger feedback like never before!

Tablet Kiosk
iOS & Android Apps
Web Surveys
Fully Customizable
Fast and Secure

Why do you need a Passenger Feedback System at the Airport?

Digital Feedback Software at airports help you easily hear the voice of each passenger – about airport staff, airport amenities and general passenger perception about the airport. It gives you a platform to recognise key trends, track repetitive issues and resolve them faster than before.

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your hotel.

Resolve issues faster

With real-time notification you can resolve issues faster than ever before.

Compare Locations

Compare and evaluate performance of hotels across chains.

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Evaluate staff performances based on customer feedback.

Improve Customer Delight

Address feedbacks at hotels and improve customer delight.




Complete Passenger Feedback System

Instant Notifications

Receive instant alerts and notifications on low rating or every feedback. Take appropriate actions to resolve the issue as soon as you get a low rating feedback.


Analyze feedback data coming from your multiple hotel chains all in real-time and easily compare locations and understand guest trends.

Device Tracking

Track every device deployed in all your locations and access their information from a single dashboard. You can track the devices from any place at any time.

Design own Surveys

Design feedback surveys as per your requirements with your own branding. You can customize almost everything in your surveys or choose from our wide ranging templates.

Response Manager’s Collaborative Response Manager allows various departments of your hotel to work together on guest feedbacks. Convert feedbacks into tasks and take actions accordingly.

Take Action & Resolve Issues

Tag concern raising responses and mark feedbacks which require follow-ups. Take corrective actions with team collaboration to close the feedback loop and gain guest loyalty.